30 Day Money Back Guarantee (Return Policy)

VitalNomad offers a 30-day money back guarantee. If you are not completely satisfied with the product your purchased from VitalNomad, you can return it within 30 days of shipment for a refund. To initiate a refund and to arrange for the return of the product, please contact support at support@vitalnomad.com.


To complete your return, we do require a receipt or proof of purchase. The original order confirmation email is sufficient. Our policy lasts 30 days. If 30 days have gone by since your purchase or you are not the original retail purchaser, unfortunately, we cannot offer you a refund or exchange.

Discounted refurbished items
Unfortunately, discounted refurbished items cannot be refunded.
You will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don not guarantee that we will receive your returned item.           

temp.fi gateway

We are currently working on a Wi-Fi gateway (sold separately) that will connect your existing tempi.fi sensors to the internet using your Wi-Fi router so you can get alerts and monitor data 24/7 from anywhere in the world. 

Wireless range

The sensor can send alerts and upload data directly to your phone when you are in wireless range (a tempi.fi gateway is not required). The theoretical wireless range is approximately 300 feet if there are no obstacles. Typically, the range is between 60-120 feet but depends on the environment (piping, obstructions, wall material, etc). In a modern 3,000 square foot home, the sensor can usually be detected in any room.